Christi's Story

The highlights of this experience have been helping neighbors that didn't really need help, they just needed a friend. I have been truly blessed to meet some amazing people. From helpers at community centers, to volunteers at food pantries, Southeast Louisiana is the definition of community.

Christi Mitchell, Medicaid Outreach Coordinator

How has your experience as a Medicaid outreach coordinator influenced your personal growth and develpment?

My experience as a Medicaid outreach coordinator has opened my eyes to the hurdles the residence of Louisiana has to jump through in order to receive the healthcare they need. I have personally been able to develop the skills to assist our neighbors in obtaining information and assistance as needed.

In what ways do you feel your role has positively impacted your community and the individuals you serve?

The positive impact I have had on my own community is building trust with and being a listening ear for our neighbors. There are so many people that just need a helping hand and a bit of compassion. From working with a family where a loving husband passed mid- application, to assisting a neighbor with reimbursement from Medicare for her Medicaid payments. My journey as a Medicaid Outreach Coordinator with Feeding Louisiana has truly been an adventure

Reflecting on your journey as a Medicaid outreach coordinator, what unexpected lessons or insights have you gained about yourself?

The unexpected lessons I have learned have been vast and varied! I have learned that most of our neighbors are more than capable of completing applications, they just need confidence in their own abilities. I have learned that a child interpreting from Spanish to English for her parent is heartbreaking and joyful all at the same time. I have learned that not everyone has a story to share, and that some folks NEED to tell a story. I have held hands with young moms, cried with families, cried in my car, laughed at mishaps, laughed with co-workers, and found friends in the least expected places.

How does it make you feel knowing your team has helped thousands of Louisiana residents?

Knowing that OUR team has helped thousands of people in Louisiana is AMAZING!

Has your experience in this role influenced your aspirations or goals for the future? If so, how?

I have always been a helper. Now I am armed with new knowledge and skills to help my community prosper.